Making a claim with DAS is easy and convenient. It involves four simple steps:
Step 1: Call the legal advice line
If you believe you have a legal issue, call the DAS legal advice helpline right away. You will speak with a Customer Service Agent who will take down some information about you, and ask you to indicate the most convenient times for a callback from the advice lawyer.
Step 2: Discuss your legal issue with the advice lawyer
The advice lawyer will speak with you, offer general legal advice and recommended next steps for your situation. If your issue is a potential claim under your DAS policy, the lawyer will forward your file to our Claims Department.
Step 3: Your issue is reviewed and a coverage decision is made
One of our Claims Handlers will examine your legal issue and determine whether it is an insured event within your policy. If you are eligible for coverage, the Claims Handler will forward your file to one of our specialist panel lawyers in the area of law relevant to your case. Rest assured your DAS Claims Handler will monitor and work with your assigned lawyer to ensure that your claim is handled in accordance with our strict customer service standards.
Step 4: Your assigned lawyer handles your case until it is resolved
From this point forward, you will deal directly with your assigned lawyer, as though you had hired him/her on a private basis. Your Claims Handler will also work with you to ensure your claim moves forward in an efficient and timely manner. You will pay nothing out of pocket; DAS will pay the lawyer and all other legal expenses as necessary, up to the policy limits. As you begin to work with your lawyer, keep in mind that most legal situations take a substantial amount of time to resolve. You may not hear from your lawyer as often as you may expect; this is normal and a standard experience when working within our legal system. We encourage you to contact your Claims Handler about your claim. They are here to address any questions or concerns and will work with you and your lawyer on moving your claim forward to final resolution.
We are committed to providing you with excellent service. If you are dissatisfied with any aspect of your DAS experience, we encourage you to let us know. Please review our complaints process for more information about what to do if you are not satisfied.