DASCanada - Legal Helpline

For Customers

Legal Helpline

All DAS policyholders have unlimited access to the Legal Helpline. The DAS Legal Helpline is available from:

  • 8 a.m. to midnight (local time), seven days per week.
  • In emergency situations, your call will always be answered -- 24/7.

The Legal Helpline is here to help answer your legal question, provide general legal information, give you confidence and direction as to what happen may happen next when you face a potential legal issue. 
If you have a legal question or believe you may become involved in a legal dispute, call the Helpline right away.
Also remember you can call for general legal information on any legal matter, even if it’s not covered by the policy, such as questions regarding family or real-estate law.
Access to the Legal Helpline is easy and unlimited -- there is no limit to the duration or number of calls you can make.

Step 1: Have your Legal Helpline telephone number and Policy Number ready
Your Legal Helpline telephone number and Policy Number can be found on your:
- DAS Policy Certificate, or;
- Within your DAS Policy Wording booklet.
If you cannot find either, then please call our Head Office at 1-888-582-5586 and press 1 to connect to the Legal Helpline.
Step 2: Call and talk to an advice lawyer right away
Our advice lawyers are knowledgeable and courteous. They will listen to and ask questions to better understand your issue and then provide you with general legal information and potential next steps, even if your issue is not covered by your DAS policy. 
However, providing general legal information means they will not review contracts/documents or determine if your legal issue is claimable under your policy. If your issue appears to be covered by your policy, the advice lawyer will then pass along your information to our Claims team and will follow these steps.
Example Legal Helpline calls for personal legal issues
The Slip and Fall
A woman slips and falls on black ice, which led to an injury that required time off of work. Can she take legal action against the store?

The Severance Package
An employee was let go without notice after 12 years of service as a hotel manager. What steps can the employee take to legally resolve this matter?

Family Advice
A father has separated from his wife and needs legal advice about travelling with his children. What legal steps should he take?

Example Legal Helpline calls for business legal issues
The Unfinished Contract Job
A food bank hired a contractor who has not completed the job and demands more money. Do they send a written demand letter? What can the food bank legally do?

The Unreliable Employee
An employee is consistently late for work and has been performing poorly. What steps should the employer take to legally terminate the employee?

The Property Dispute
A café owner loses business due to scaffolding that blocks their customers from entering. Can the café owner take legal action against the landlord?